Privacy Policy

Privacy Policy

ARJ Removals Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website [www.arjremovals.co.uk], request quotes, or book our services.

By using our services or website, you agree to the terms of this Privacy Policy.

  1. Who We Are
  • Legal name:  ARJ Removals Ltd
  • Registered office: 8 Lakeside Drive, London – NW10 7GY. United Kingdom
  • Company number: 15849696
  • Email:   arj.removals@gmail.com
  • Phone: +44 798 3299938

We are the data controller responsible for your personal data.

  1. Data We Collect

We may collect, use, and store the following types of personal data:

  1. a) Information you provide directly
  • Full name
  • Contact details (address, email, phone number)
  • Pickup and delivery addresses
  • Payment details (processed securely through third-party providers; we do not store card details)
  • Feedback, inquiries, or complaints
  1. b) Automatically collected information
  • IP address
  • Browser type and version
  • Device and operating system
  • Website usage data (pages visited, time spent, etc.)
  1. c) Special categories of data

We do not intentionally collect special category data (such as health or biometric data) unless you voluntarily share it (e.g., access needs for a move).

  1. How We Use Your Data

We use your data to:

  • Provide quotes, bookings, and removal services
  • Communicate updates, confirmations, or changes
  • Process payments and issue invoices
  • Improve our website and services
  • Respond to inquiries, feedback, or complaints
  • Comply with legal or regulatory obligations
  1. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: To perform our services and fulfil agreements
  • Consent: Where you opt in (e.g., marketing emails)
  • Legitimate interests: For business operations, service improvements, and fraud prevention
  • Legal obligations: For tax, accounting, or regulatory compliance

  1. Sharing Your Data

We may share your data with:

  • Employees and contractors providing our services
  • IT service providers (e.g., website hosting, CRM systems)
  • Payment processors (e.g., Stripe, PayPal, bank services)
  • Insurance providers where cover is requested
  • Regulatory or law enforcement bodies when legally required

We never sell your data.

  1. International Transfers

If data is transferred outside the UK (e.g., cloud storage services), we ensure safeguards are in place, such as Standard Contractual Clauses (SCCs) or other UK-approved transfer mechanisms.

  1. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling your booking or contract
  • Meeting tax and accounting obligations (typically 6 years)
  • Resolving disputes or enforcing agreements

After this period, your data is securely deleted or anonymised.

  1. Your Rights

Under UK data protection law, you have rights to:

  • Access your personal data
  • Request correction of inaccuracies
  • Request erasure (where lawful)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, email us at [insert email].

  1. Security

We implement technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Examples include encryption, restricted access, and secure servers.

  1. Cookies

Our website uses cookies to:

  • Improve user experience
  • Track website analytics (e.g., Google Analytics)
  • Store session data for bookings

You can manage or block cookies via your browser settings. See our Cookie Policy for full details.

  1. Links to Other Websites

Our site may link to third-party websites. We are not responsible for their privacy policies or practices — please review their policies separately.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Significant updates will be communicated by email or website notice where appropriate.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Scroll to Top